Privacy Policy

Customer Privacy Policy

Knysna Elephant Park shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from here

Payment Options Accepted

Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Knysna Elephant Park bank account, the details of which will be provided on request.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Knysna Elephant Park via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer Details Separate from Card Details

Customer details will be stored by Knysna Elephant Park separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

Knysna Elephant Park takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and Knysna Elephant Park chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Knysna Elephant Park may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by INDLOVU SAFARIS CC based in South Africa trading as Knysna Elephant Park.

Please note that The Knysna Elephant Park is temporarily closed until further notice